Shipping Information

Australia‑Wide Delivery

We ship our beautifully made games across Australia. Shipping is calculated at checkout based on the size, weight and destination of your order. Large or bulky items may incur higher delivery costs, as couriers charge by whichever is greater — cubic volume or weight. All orders are delivered by registered couriers, and a signature is required unless you provide Authority to Leave during checkout. We always select the most reliable courier for your location and the type of goods being shipped. If you have questions before ordering, please reach out via our Contact Us page.

Shipping Rates

Your shipping cost is automatically calculated at checkout and may vary depending on the products in your cart, the parcel size and weight, and your delivery address. Some oversized items or remote locations may attract higher charges. If a product cannot be delivered to your area due to courier restrictions, we will contact you immediately.

Delivery Timeframes

Orders generally dispatch the next business day. Typical delivery times after dispatch range from 1–5 business days for metro areas and 3–10 business days for regional and remote locations. Our warehouse operates Monday to Friday, excluding national holidays, and couriers deliver on weekdays only. For time‑sensitive orders, please contact us through the Contact Us page before placing your order.

Order Tracking

Once your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number. Please allow up to 12 hours for the courier’s system to register your consignment before tracking updates appear. If you have not received a tracking email within two business days, please get in touch via our Contact Us page.

Split Deliveries

Occasionally, orders may ship in multiple consignments. If this occurs, you will not be charged extra — the shipping fee paid at checkout covers all parcels.

International Delivery

For international orders, please contact us via the Contact Us page with the products you would like and your delivery location before placing an order online. International shipping costs exclude any taxes or duties charged by customs in the destination country, and these charges are the responsibility of the recipient. Australian export regulations require us to declare the exact value of all items and mark them as merchandise; we cannot mark orders as gifts.

Delivery Restrictions

We are unable to ship to PO Boxes, Private Parcel Lockers or Australian Armed Forces addresses.

Possible Delays

Delivery delays may occur due to incorrect delivery details, multiple consignments, payment information errors, additional verification required for fraud prevention, or high demand and supplier restocking. If your order has not arrived within the expected timeframe, please contact us via the Contact Us page.

Returns & Refunds

For all returns, refunds and exchanges, please refer to our Returns & Refunds Policy.