Returns & Refunds Policy

Overview

We want you to feel confident shopping with us. This policy explains when refunds are available and how to request support.

We do not offer refunds or exchanges for change‑of‑mind purchases. Refunds are only provided for faulty or damaged items in accordance with Australian Consumer Law.

 

Eligibility for Returns

To be eligible for a return assessment, items must be:

  • Unused

  • In original condition

  • In original packaging

  • Supported by proof of purchase

Change‑of‑mind returns are not accepted.

 

Faulty or Damaged Items

If your item arrives damaged or develops a fault:

  • Reach out via our Contact Us page within 7 days of delivery

  • Provide your order number and clear photos of the issue (upload via the form)

Once assessed, we will offer one of the following under Australian Consumer Law:

  • Repair

  • Replacement

  • Refund (only if repair or replacement is not possible)

We cover return shipping for faulty items.

 

Incorrect Items Received

If you receive the wrong item:

  • Contact us within 7 days through our Contact Us page

  • We will arrange return shipping and send the correct item at no cost

 

Non‑Returnable Items

We cannot accept returns for:

  • Used items

  • Custom or personalised orders

  • Gift cards

  • Items damaged through misuse or improper care

 

Refunds

Refunds are only issued when:

  • An item is confirmed faulty, and

  • Repair or replacement is not possible

Refunds are processed to your original payment method within standard bank timeframes. Shipping fees are non‑refundable unless the item is faulty.

 

How to Request Support

Please reach out via our Contact Us page with:

  • Your order number

  • Description of the issue

  • Photos (if faulty or damaged)

We’ll respond with next steps.