If you can’t find an answer to your question here, please reach out to our friendly customer service team through our Contact Us page. Our team is available Monday to Friday, 8.30am – 5.30pm.
We’d love to help you with your enquiry.
No — we don’t have a shop or showroom. All Actively Inspired products are available exclusively online. If you’d like help choosing the right piece for your space, feel free to reach out via our Contact Us page.
No — payments are processed securely by our payment provider.
You can select to pay for your order by ‘Direct Bank Transfer‘ during checkout.
If you select the Direct Bank Transfer payment option, please use your order ID as the payment reference and email sales@activelyinspired.com.au with your payment details. Your order will not be shipped until your funds have been received into our bank. Please allow 2-3 business days for clearance of funds.
We accept major credit and debit cards, direct bank transfers, and any additional payment methods shown at checkout.
Creating an account gives you access to helpful features that make shopping easier and faster. With an account, you can:
- Check out faster when making a purchase
- Check the status of your orders
- See all your past orders
- Change your account details, including your password
- Store additional shipping addresses for future orders
Use the “Forgot Password” link on the login page to reset your password. You can also change your password anytime from your account dashboard.
Sign in using the Actively Inspired ‘Sign In’ link in the top right-hand corner of www.activelyinspired.com.au. Once you’re signed in, you can change your preferences anytime via your account under ‘My Account’ where you can review and update your Actively Inspired details and preferences.
Alternatively click here to access your account. Don’t forget you will need your username and password.
We don’t offer public warehouse pickup.
However, if you prefer to collect your order, please contact us before purchasing. In some cases, we can arrange a scheduled pickup time from our storage facility.
Dispatch is when your order leaves our warehouse.
Delivery is when it arrives at your door.
Delivery timeframes vary by location. Full details are available in our Shipping Information page.
Shipping is calculated at checkout based on the size, weight, and destination of your order.
International delivery may be available for selected countries. If you’d like to place an international order, please contact us with your location before purchasing so we can confirm availability.
All international orders follow the guidelines outlined in our Shipping Information page, including duties, taxes, customs charges, and export requirements.
No, unfortunately due to the size of our items we cannot deliver to PO boxes, we require a street address to deliver your order.
You can add any delivery instructions in the Order Notes section at checkout. This is the best place to include details such as where to leave your parcel, access information, or anything helpful for the courier.
If you select Authority to Leave at checkout, the courier may leave your parcel without requiring a signature. Once the courier records the delivery (such as a GPS scan, timestamp, or photo), responsibility for the parcel transfers to the customer.
If you prefer a signature on delivery, please do not select Authority to Leave.
Actively Inspired ship Australia-wide.
Orders will be shipped to the shipping address provided at checkout. A physical street address for delivery must be provided. Please note, we do not ship to PO boxes. We are only able to deliver to one address per order.
If you’re unsure whether your order went through, check your email inbox for an order confirmation — it’s sent immediately after a successful purchase. If you don’t see it, please also check your spam or junk folder, as some email providers can filter automated messages.
You can log in to your Actively Inspired account to view your recent orders. If nothing appears there, reach out through our Contact Us page and we’ll confirm it for you.
STEP 1
Find a Product
⦁ Browse the Product Categories and make your selection.
⦁ Use the search facility by entering the product name or key word (using part of the name is also okay as this function will find any product that contain the letters you enter).
⦁ Use the search facility by entering the product code.
⦁ If you wish to search for products within a particular category use the left-hand navigation filter your selection.
⦁ If you know all the product codes you require, just enter them directly into the product search in the top left-hand corner of the Main Shopping page.
⦁ To order, simply enter the quantity you require then click the “Add to Cart” button.
STEP 2
Shopping Cart
From your shopping cart you can:
⦁ Add or modify your order using Update Cart button.
⦁ Proceed to the checkout.
⦁ Continue shopping.
STEP 3
Checkout
Once you are happy with your order, proceed through the checkout to complete your delivery, shipping and payment details.
Payment will be processed when you place your order.
If your order hasn’t been dispatched, we may be able to assist. Please contact us immediately through our Contact Us page.
Tracking details are emailed once your order has been dispatched.
Please reach out via our Contact Us page within 7 days so we can resolve it quickly.
Contact us within 7 days through our Contact Us page with photos of the damage.
Faulty items are handled under Australian Consumer Law. Please Contact Us with photos and your order number.
If an item becomes unavailable, we’ll contact you with options before processing your order.
Yes — we offer gift wrapping for selected items. If you’d like your order gift‑wrapped, simply add a note in the Order Notes section at checkout. Our team will take care of the rest.
For special requests, please reach out through our Contact Us page.
If an item is no longer available online, it may be out of stock or discontinued. Please reach out via our Contact Us page.
Most of our products require simple, everyday care. To keep them in good condition, we recommend:
- Keeping items dry
- Wiping clean with a soft cloth
- Avoiding harsh cleaners or abrasive surfaces
- Storing in a cool, dry place when not in use
If you ever need help with product care, please reach out through our Contact Us page.
Yes — we offer custom orders for selected products. Custom requests are assessed on a case‑by‑case basis and depend on product type, materials, and availability.
If you have a custom idea in mind, please reach out through our Contact Us page with the details. Our team will let you know what’s possible and provide a quote if applicable.
We offer two levels of support depending on what you need:
1. Complimentary Styling Consultation A light, personalised consultation to help you choose the right games, pieces, and styling elements from our collection. Ideal if you simply need guidance before purchasing.
2. Full Games Room & Outdoor Game Space Design Package For clients wanting a complete, structured design — including concept development, product selection, layout ideas, and final styling — our full design package follows a clear multi‑step process.
You can explore both options, along with the complete design process, on our Design Services page.
