If you can’t find an answer to your question here, please reach out to our friendly customer service team through our Contact Us page. Our team is available Monday to Friday, 8.30am – 5.30pm.
We’d love to help you with your enquiry.
Yes — we offer gift wrapping for selected items. If you’d like your order gift‑wrapped, simply add a note in the Order Notes section at checkout. Our team will take care of the rest.
For special requests, please reach out through our Contact Us page.
You can track your order through the link provided in your shipping confirmation. If your order hasn’t arrived within the expected timeframe, please reach out via our Contact Us page.
If you need to return or exchange something please review our Returns and Refunds Policy and call our Customer Service staff to obtain a Return Authorisation Number.
Please contact us as soon as possible so that we can catch it before we dispatch your order.
Unfortunately, we are unable to cancel orders after they are sent to you from our warehouse.
For further information on returning your item please take a look at our Returns & Refunds Policy or contact us.
Sign in using the Actively Inspired ‘Sign In’ link in the top right-hand corner of www.activelyinspired.com.au. Once you’re signed in, you can change your preferences anytime via your account under ‘My Account’ where you can review and update your Actively Inspired details and preferences.
Alternatively click here to access your account. Don’t forget you will need your username and password.
Use the “Forgot Password” link on the login page to reset your password. You can also change your password anytime from your account dashboard.
You can become a member and create an online shopping account here. Follow the steps and enter your details to register. As an Actively Inspired member, we’ll treat you to special benefits and keep you up to date on all of the latest Actively Inspired products and news!
As a member you’ll pretty much have the run of the place. You can:
⦁ Check out faster when making a purchase
⦁ Check the status of your orders
⦁ See any of your past orders
⦁ Change your account details, including password
⦁ Store any extra shipping addresses.
Yes, we would love you to visit us. Please advise us at time of ordering if you would like to collect your order from our showroom. Remember to call first to let us know when you intend to come to ensure someone is available to help you.
Unfortunately, at this stage we do not have any shops, however, you are very welcome to visit our small showroom in Sydney at:
Suite 107, 283 Alfred Street
North Sydney
NSW 2060
Visiting Times: Mon-Fri, 9:30am – 3:30pm, please phone first to make an appointment.
Phone: 0420 944 728
Our friendly and dedicated Customer Service staff are here to make your shopping experience with Actively Inspired an enjoyable one. So if you have any queries regarding your order, or need additional product information, give us a call and we’ll be delighted to help, or you can simply e-mail your query through to us sales@activelyinspired.com.au . Alternatively you can call us on 0420 944 728 anytime Mon-Fri between 8:30am-5:00pm AEST.
All items featured in our catalogue have been priced to ensure the BEST possible value for your money. However there are costs involved the picking, packing and the posting your order to you. In addition these charges also include insurance to cover damaged or misplaced items during transit.
Postage, handling and insurance is calculated based on the total weight and size of the items ordered. Depending on your dimensions of your order the cost will range.
STEP 1
Find a Product
⦁ Browse the Product Categories and make your selection.
⦁ Use the search facility by entering the product name or key word (using part of the name is also okay as this function will find any product that contain the letters you enter).
⦁ Use the search facility by entering the product code.
⦁ If you wish to search for products within a particular category use the left-hand navigation filter your selection.
⦁ If you know all the product codes you require, just enter them directly into the product search in the top left-hand corner of the Main Shopping page.
⦁ To order, simply enter the quantity you require then click the “Add to Cart” button.
STEP 2
Shopping Cart
From your shopping cart you can:
⦁ Add or modify your order using Update Cart button.
⦁ Proceed to the checkout.
⦁ Continue shopping.
STEP 3
Checkout
Once you are happy with your order, proceed through the checkout to complete your delivery, shipping and payment details.
Payment will be processed when you place your order.
Payment Options We Accept:
You can select to pay for your order by ‘Direct Bank Transfer‘ during checkout.
If you select the Direct Bank Transfer payment option, please use your order ID as the payment reference and email sales@activelyinspired.com.au with your payment details. Your order will not be shipped until your funds have been received into our bank. Please allow 2-3 business days for clearance of funds.
Yes, your data is safe with Actively Inspired as we are fully compliant with the Privacy Act in Australia. Your account and personal details, and any order details, are protected. All your information is secure and encrypted meaning no one else can read your details. To access your details on our website, you need to enter the correct password.
Click here for our full privacy policy.
All your online payments are processed through a PayPal payment gateway. The PayPal payment Gateway securely links to Actively Inspired website and manages the complex routing of the data with regards to credit card online payment methods on our behalf. This means, we don’t save any of your payment details.
PayPal is one of the worlds most trusted forms of payment in terms of keeping your credit card information safe and secure. You also have the option to deposit money into your PayPal account straight from your bank account, no credit card required!
When you have successfully completed your order, you will receive a confirmation email. If you don’t receive an email, please get in touch with our Customer Service staff. Be sure to check your spam folder first!
